WirelessCar’s Journey WirelessCar empowers the future of mobility by connecting vehicles and delivering cutting-edge digital services. Founded in 1999 and headquartered in Sweden, we have a strong global presence with offices in the U.S., China, Germany, India, and Japan, offering a truly global workplace with exciting opportunities for growth opportunities. Owned by Volkswagen Group, today we connect over 17 million vehicles across 100+ countries and partner with leading OEMs, including Volvo, Jaguar Land Rover, Volkswagen Group, Nissan, and Subaru. About the role We are looking for a First Line Team Lead who thrives on driving operational excellence and leading people in a dynamic environment. You will coordinate daily service operations, maintain high service standards, and ensure seamless delivery aligned with business priorities and SLAs. You combine exceptional leadership and communication skills with an organized, proactive mindset, taking ownership of team performance while fostering an engaged, collaborative culture. Here’s what you’ll focus on: Lead, coach,



and support the daily activities of the First Line support team. Translate operational strategy into clear priorities, managing shift schedules and seamless handovers. Coordinate daily workloads and prioritize cases to strictly maintain SLAs and service quality. Collaborate with internal and external stakeholders to align processes and share customer insights. Build, document, and maintain knowledge-base content and standardized work instructions. Onboard, train, and mentor new and existing team members to foster continuous growth. Regularly review team performance, identifying and driving process improvements. We offer you A people-focused company with healthy work-life balance and a hybrid workplace. Flat organizational culture, founded on Nordic leadership values with trust and autonomy; at WirelessCar, you are not just a number. High-tech company with cutting-edge products & services that offers an excitin

📌 First Line Team Lead (Karnataka)
🏢 WirelessCar
📍 Karnataka