Salesforce Business Analyst
Location: chennai

Employment type: Full Time

Experience: 4+ years in business analysis, including 2+ years supporting Salesforce or comparable CRM implementation and change programmes.
About Teceze
Teceze is an IT services company supporting clients across Digital Workplace Services, Cloud and Infrastructure, Cyber Security, Staff Augmentation and Global Procurement Services. This role contributes to client Salesforce consulting and delivery, working with business stakeholders and technical teams to implement, improve and support enterprise applications.
Role purpose
Teceze is seeking a Salesforce Business Analyst to ensure client delivery teams solve clearly defined business problems. You will connect stakeholders, processes and delivery requirements, maintain traceability from business objectives to accepted outcomes, and help users validate and adopt changes. This is a business analysis role requiring strong Salesforce literacy.

Key responsibilities
- Identify stakeholders, decision owners and users;




plan discovery activities that capture both management objectives and day-to-day operational needs.
- Run interviews and workshops to document current processes, pain points, controls, exceptions and opportunities for improvement.
- Define future-state processes with business owners and consultants, documenting what changes in systems, responsibilities and ways of working.
- Write explicit user stories, acceptance criteria and business rules;
identify nonfunctional needs and route technical questions to the appropriate specialists.
- Maintain traceability between business objectives, requirements, solution decisions, test scenarios and acceptance evidence.
- Support backlog prioritisation using business value, risk, dependencies and effort estimates provided by delivery teams.
- Analyse data definitions, quality issues and reporting requirements;
validate that proposed measures reflect the intended business outcomes.
- Assess requirement c

📌 Hiring: Salesforce Business Analyst (India)
🏢 TECEZE
📍 India