Audio Visual Engineering Support Services to ensure operational stability, advanced troubleshooting, escalation management, and resolution of complex Audio Visual (AV) incidents across the Client's AV workplace.

Incident Escalation Management
- Receive and manage escalated AV incidents from Level 1 (L1) and Level 2 (L2) support teams.
- Validate ticket quality and ensure all troubleshooting activities, diagnostics, and findings are documented prior to accepting escalations.
- Review troubleshooting performed by lower support tiers and ensure all reasonable resolution paths have been exhausted before further escalation.
- Provide technical guidance and accountability to L1 and L2 support teams to improve first-time resolution rates.

Advanced Audio-Visual Troubleshooting and Resolution
- Perform advanced diagnosis and remediation of AV incidents involving:

o Audio and video routing systems.

o Matrix switchers, switchers, displays, and signal distribution technologies.

o EDID, HDCP, source/display resolution compatibility issues.





o Audio and video transmission over HDBaseT (HDBT) and related AV transport technologies.
- Identify root causes and implement corrective actions to restore service within agreed service levels.

AV Network and Connectivity Support
- Provide troubleshooting support for AV-related network infrastructure and connectivity issues.
- Support AV endpoints and systems utilizing network protocols including TCP/IP, HTTP, HTTPS, SSH, Telnet, and FTP.
- Analyze IP addressing, DHCP configurations, network device connectivity, and related communication issues affecting AV services.
- Collaborate with Networking and Security teams for cross-functional issue resolution.

Dante Audio Network Support
- Provide operational support and troubleshooting for Dante-based audio networks.
- Manage and validate Dante Controller configurations and crosspoint routing.
- Diagnose audio path, routing, and synchronization issues within Dante environments.

AV System

📌 Audio Visual Engineer (Yelahanka)
🏢 Astreya
📍 Yelahanka