Site Service Manager
Job Description
Leidos Security Enterprise Solutions (SES) is seeking an experienced Site Service Manager to lead field service operations at a key customer location. This position is responsible for the day-to-day performance of the site service team, ensuring security screening systems are maintained to the highest standards of reliability, availability, and customer satisfaction.
The Site Service Manager will lead both Leidos and third-party Field Service Engineers, provide advanced technical support, manage customer and stakeholder relationships, and ensure contractual service levels and performance objectives are consistently achieved.
This is a hands-on leadership role requiring a solid combination of technical expertise, people leadership, customer management, and operational execution.
Primary Responsibilities
Site & Technical Service Leadership
- Lead day-to-day field service operations and ensure assigned work is completed safely, efficiently, and to the customer's satisfaction.
- Provide Level 3 technical support for equipment at the site,
including troubleshooting complex issues and identifying root causes of recurring failures.
- Ensure Priority 1/system-down incidents are appropriately escalated to Technical Support when root cause cannot be identified within established timelines.
- Drive improvements in equipment availability and reliability through effective preventive, corrective, and proactive maintenance.
- Partner closely with Technical Support to identify recurring equipment issues, implement corrective actions, and improve overall system reliability.
- Ensure Field Service Engineers have the appropriate tools, test equipment, technical information, and processes required to perform their roles effectively.
- Ensure tools and test equipment are properly maintained and calibration requirements remain current.
Team Leadership & Development
- Lead, mentor, and develop a team of approximately 10–15 Field Service Engineers and
📌 Site Service Manager (Nagzer)
🏢 Leidos
📍 Nagzer