Company Description

Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale européenne.

Job Description

We are seeking a dynamic and organized Duty Manager to join our team in Kochi, India. As a Duty Manager, you will be the backbone of our operations, ensuring seamless service delivery, maintaining the highest standards of safety and security, and representing management with professionalism and empathy. This role offers an exciting prospect to lead during your shift, make decisive decisions, and create exceptional experiences for our guests while supporting your team with collaborative leadership and transparent communication.
- Oversee all hotel operations during assigned shifts, conducting regular property tours to ensure compliance with organizational standards and identify any maintenance or service issues




- Serve as the primary point of contact for guest concerns and complaints, addressing issues promptly with diplomacy and finding effective solutions that prioritize guest satisfaction
- Ensure the safety and security of all guests, staff members, and property assets by monitoring security protocols, responding to incidents, and implementing emergency procedures as needed
- Supervise and coordinate front office operations, including check-ins, check-outs, and guest communications, while maintaining brand standards and hospitality excellence
- Anticipate guest needs and personalize interactions to enhance satisfaction and foster loyalty throughout their stay
- Maintain detailed and accurate duty reports, documenting all incidents, guest feedback, and operational observations, and ensure timely distribution to relevant departments
- Manage VIP arrivals and departures with meticulous attention to detail, coor

📌 Duty Manager (Kochi)
🏢 AccorHotel
📍 Kochi