Description
Job Title: Program Governance Manager – Customer Experience
Location: Pune, India (Hybrid)
Permanent - Full Time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.





Cyncly is now embarking on an exciting journey as we continue to expand through robust organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About The Role:

The Program Governance Manager – Customer Experience is a relationship and governance role, not a target-carrying operations role. You own the mechanism that makes the partnership work: the reporting, cadence, coordination, and health of the relationship. The delivery targets themselves (service levels, quality and cost) sit with the operational leaders. Your job is to make sure the partner always knows what is expected and where they stand, and that Cyncly leaders always have an accurate, current picture of the performance outputs of the BPO. Leaders such as our CX Domain Directors, SVP CX, CCO, and wider executive members.

We work with a strategic outsourcing (BPO) partner to deliver customer support across multiple domains, product lines, and regions. This role is the single point of contact betw

📌 Program Governance Manager – Customer Experience (Pune)
🏢 Cyncly
📍 Pune