This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Community Support Specialist (Epic Trips) based in India.

As a Community Support Specialist, you’ll help travelers and Travel Buddies navigate every stage of their group-trip journey. You’ll provide thoughtful support throughout a journey that can span several months, from booking through departure. Working in a high-volume, shift-based environment, you’ll handle questions, resolve complex issues, and investigate situations that don’t always have an established answer. You’ll combine structured processes with independent problem-solving and a warm, human communication style. Your work will directly contribute to a smooth, safe, and meaningful experience for travelers from around the world. This is a fully remote role within a team-oriented, multicultural customer experience environment.

Accountabilities:
- Handle questions, requests, and support cases from travelers and Travel Buddies through tickets and various online and offline channels.




- Resolve complex customer issues by applying established processes, policies, guidelines, and support resources.
- Investigate situations that do not yet have clearly defined processes and take initiative to identify appropriate solutions.
- Escalate cases that fall outside existing procedures and collaborate with relevant teams to make informed decisions.
- Identify situations involving traveler safety or potential risks and follow the appropriate escalation protocols.
- Accurately document every customer interaction, including contact reasons and relevant case information.
- Contribute to improving ticket categorization, taxonomy, and deflection processes through accurate and consistent documentation.
- Maintain a healthy and organized support queue while balancing response speed, quality, and overall traveler experience.

Requirements:
- Advanced English proficiency, with confidence communicating

📌 Community Support Specialist (India)
🏢 Jobgether
📍 India