Job Description

Why This Role Matters

Air India is on a journey towards world-class engineering excellence. This role supports the transformation by helping answer four key questions:
- What is positive? Benchmark against industry best practices.
- Where are we now? Assess current performance and maturity.
- What are we doing to get there? Support initiatives that close identified gaps.
- When will we get there? Track progress and enable measurable outcomes.

Job Purpose
- Support Engineering Transformation initiatives across Safety & Compliance, Operational Excellence, Customer Excellence, and Cost Leadership.
- Contribute to process improvement, analytics, governance, and transformation projects across existing and future systems.
- Apply first-principles thinking to solve operational and engineering challenges.
- Provide leadership visibility, stakeholder alignment, and decision support.

Key Accountabilities

Safety & Compliance
- Track safety and regulatory initiatives.
- Support dashboards, KPI reporting, and risk visibility.
- Benchmark industry best practices.




- Prepare leadership presentations and reviews.

Operational Excellence (Reliability & Resilience)
- Analyse performance gaps and improvement opportunities.
- Support reliability, resilience, and business continuity initiatives.
- Coordinate cross-functional projects and stakeholder alignment.
- Develop dashboards, insights, and executive-ready recommendations.

Customer Excellence
- Support initiatives that improve customer experience through operational performance.
- Track customer-impacting metrics, disruptions, and recovery actions.
- Benchmark leading airline practices.
- Prepare customer-focused performance reviews for leadership.

Cost Leadership
- Support process optimisation and efficiency initiatives.
- Track savings, benefits, and implementation progress.
- Challenge assumptions using first-principles thinking.
- Develop dashboards and presentations supporting cost leadership goals.

Skills &

📌 Senior Associate – Engineering PMO (Gurugram)
🏢 Air India
📍 Gurugram