Amex GBT is a place where colleagues find inspiration in travel as a force for valuable and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
This role owns day-to-day lead workflows and coordinates the Global Lead Operations roadmap with Commercials & Tech, working closely with the Governance & Planning Lead. You'll be the hands-on operator for our lead routing logic and broader commercial workflows, while also supporting Marketing Growth Ops & Tech's governance and planning initiatives — centralized roadmap, intake process, reporting, and documentation.
What You'll Do
- Coordinate across Commercial teams and tech on lead workflows alignment and rollout (including defining workflows & logics with stakeholders, routing rules, annual workflow aligned to business goals)
- Coordinate, test, and maintain commercial workflows across the Lead-to-Opportunity lifecycle and document workflow logic and changes, keeping the system's source of truth current
- Build and coordinate lead workflows performance reporting to identify routing optimization opportunities and data quality gaps and assist with alignment with Marketing Science on key funnel and performance metrics
- Support governance and ops projects led by the Governance & Planning Lead — centralizing and unifying roadmap inputs across teams (not driving the roadmap independently) to surface optimization opportunities, plus other MarTech governance initiatives
- Handle research, data gathering, and follow-up tasks that keep things moving (e.g. field audits, data validation checks, cross-team follow-ups on open action items)
- Flag blockers, dependencies, and open questions proactively and manage and continuously improve the Marketing Growth Ops & Tech intake process — with a focus on automation and efficiency, not just tracking
- Identify manual steps that can be eliminated or streamlined;
📌 Planning Analyst (Gurugram)
🏢 Amex
📍 Gurugram