JOB PURPOSE
To support the supervisor in ensuring the smooth and efficient functioning of warehouse, inventory, and fulfillment operations while maintaining high service standards, process compliance, and operational accuracy.
KEY ACCOUNTABILITIES
- Manage inward and outward inventory movements of books and journals accurately and on time.
- Ensure timely submission of indents to affiliates and production teams with appropriate approvals and documentation. Share deviation reports with affiliates and production teams as required.
- Process sales and approval returns efficiently and share relevant reports within stipulated timelines.
- Ensure timely dispatch of inventory to customers and proactively track deliveries to closure.
- Support book order processing activities and ensure order fulfillment within agreed timelines.
- Ensure smooth execution of warehouse operations and related processes.
- Submit weekly and monthly work plans to the reporting manager and independently execute assigned tasks.
- Provide backup support to team members as required to ensure business continuity.




- Maintain transparent, concise, and professional verbal and written communication.
- Prepare and maintain operational reports and MIS; demonstrate proficiency in Microsoft Excel.
- Contribute constructive ideas and feedback to improve operational efficiency and team performance.
- Ensure strict adherence to all operational processes and Internal Financial Control Requirements (IFCR).
- Promote and uphold Sage Values and Code of Conduct, escalating any concerns or non-compliance to the manager.
- Liaise with Sales, Finance, and Customer Services teams regarding the implementation, interpretation, and adoption of Sage policies.
- Review service level agreements (SLAs) periodically and identify opportunities for process optimization.
- Engage with business partners, sales teams, and cross-functional stakeholders to review and act upon feedback.
- Conduct weekly and monthly review meetings with the r

📌 Sr Executive-Customer Experience (Gurugram)
🏢 Sage
📍 Gurugram