Description
Job Summary:

We are seeking a dynamic and experienced Area Head for our Virtual Relationship Management Team to lead our efforts in Customer managing relationships. As the Area Head, you will be responsible for developing and implementing relationship management strategies, building solid relationships with our Customers, and driving growth in our Savings and Current account portfolio.

Candidate will also be overseeing the day-to-day activities of a large unit, managing a team of customer service representatives, and ensuring that our customers receive exceptional service.

Key Responsibilities:
- Develop and implement strategies to build strong relationships with Account holders.
- Manage a team of relationship managers and Team Leaders and provide leadership and guidance to achieve business objectives, provide coaching, training and feedback, as necessary.
- Develop and maintain a deep understanding of business objectives, goals, and challenges.




- Collaborate with internal teams to identify opportunities to enhance customer experience and drive growth in bank’s portfolio
- Monitor and analyze key performance indicators to evaluate the effectiveness of our relationship management efforts
- Build and maintain positive relationships with senior leadership and stakeholders.
- Ensure compliance with all relevant laws and regulations.
- Ensure that Customer queries and complains are resolved in a timely and efficient manner
- Continuously improve the qulity of customer service operations through process improvements, training and technology upgrades.

Qualifications:
- Bachelor's degree in business, marketing, or a related field. An MBA is preferred
- 10+ years of experience in relationship management, with a proven track record of building and managing successful teams
- Experience in using any major Contact Centre Dialler / Software, CRM, SalesForce, NICE, people management tools.
- Knowledge of Data Protection, TRAI Guidelines.
- Excellent communicatio

📌 Sky Pilots (Hyderabad)
🏢 Kotak Mahindra Bank
📍 Hyderabad