For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Critical Incident Manager (CIM)
Location: Pune / Hybrid
Role Purpose
As an Critical Incident Manager (CIM), you will lead the end-to-end management of business-critical and high-visibility production incidents, ensure rapid restoration of services and minimizing customer impact. You will direct incident response activities, coordinate cross-functional teams, and drive effective communication strategies throughout the incident lifecycle.
The successful candidate will be responsible for owning and managing P1/P2 incidents, ensuring timely resolution within SLA commitments, driving structured incident governance,



and maintaining alignment between technical teams, business stakeholders, and customers.
This position will be responsible for incident management, stakeholder communication, operational governance, root cause analysis, and continuous service improvement. The focus will be on ensuring operational resilience, maintaining customer trust, improving service reliability, and driving proactive incident prevention initiatives in line with Accelya's global business strategy, values, and mission.

Duties & Responsibilities:

Incident Ownership & Lifecycle Management
- Own and manage the lifecycle of critical P1/P2 and high-priority incidents from detection through resolution and closure.
- Act as the primary escalation point for major incidents, ensuring timely engagement of appropriate stakeholders and technical teams.
- Perform impact assessments, severity classification, and incident prioritization to ens

📌 Senior Analyst (Pune)
🏢 Accelya Services India
📍 Pune