Job Description
Customer Success Manager - the Role
n

nYou’ll work across customer accounts and a small number of CarbonFarm-led initiatives, ensuring successful delivery, robust stakeholder alignment, and long-term account growth.
nYou’ll partner closely with project developers, agri-food companies, and NGOs running sustainable rice programs, making sure they get maximum value from CarbonFarm’s platform and services. You’ll help customers adopt new products, expand into new regions or program phases, and grow their partnership with CarbonFarm over time.
nAs part of our Go-To-Market (GTM) team, you’ll coordinate delivery across Sales, Solutions Engineering, and Product Support—owning the day-to-day plan, keeping stakeholders aligned, and ensuring projects stay on track. This is a relationship-driven role that blends customer enablement with hands-on project delivery in carbon markets.
n

nResponsibilities
n

n
- n
- Lead project management for B2B software roll-outs in the regionn
- Deliver engaging training sessions for customer teamsn




- Manage customer reviews and the license renewal processn
- Collect feedback, engage with the product team, and help shape new features and upgradesn
- Collaborate with sales teams on expansion opportunities and upselling initiativesn
- Provide clear, actionable project reportingn
- Track and report on key CSM metricsn
- Build strong, long-term relationships with agri-food companies, project developers, and NGOsn
- Act as a strategic advisor—helping customers scale their impact and unlock new CarbonFarm products and servicesn
- Serve as a day-to-day point of coordination for carbon project development workflows (e.g., baseline planning, evidence collection, stakeholder coordination, registry/VVB touchpoints)n
- Support with interactions with the registry/VVBs and other carbon market stakeholdersn
- Travel as needed to customer sites, events, or internal meetings (expect some travel)n

n

nQualifications/Exper

📌 Customer Success Manager (Noida)
🏢 CarbonFarm
📍 Noida