Role & Responsibilities :
- Efficient handling of inbound and outbound calls to achieve operational and Farmers Query resolution under KRPH project.
- Maintain average score/rating based on evaluations of recorded calls
(4 rating per monthy,annually 48 points)
- Hours of scheduled login/active time adherance by the executive.
- Complete all assigned tasks by Supervisor/HoD within defined timelines and expected quality standards.
- Responded to customer inquiries through phone, email, chat, and other communication channels in a timely and professional manner.
- Provided accurate information regarding products, services, policies, and procedures to ensure customer satisfaction.
- Resolved customer complaints, concerns, and service issues by identifying root causes and offering appropriate solutions.
- Maintained detailed records of customer interactions, feedback, and resolutions in CRM systems.

Preferred Qualifications:
- Bachelor's degree in any discipline from a recognized university.
- 0–3 years of experience in Customer Service, Customer Support, Call Center Operations,



or a related field.
- Freshers with excellent communication skills may also be considered.
- Experience working with CRM tools, ticketing systems, or customer support platforms is preferred.

Required Skills:
- Excellent verbal and written communication skills.
- Strong customer service orientation with a customer-first approach.
- Active listening and interpersonal skills.
- Ability to handle customer queries, complaints, and escalations professionally.
- Strong problem-solving and analytical abilities.
- Proficiency in MS Office (Excel, Word, Outlook) and internet-based applications.
- Ability to multitask and manage workload in a fast-paced environment.
- Good organizational and time-management skills.
- Attention to detail and accuracy in maintaining customer records.
- Ability to work independently as well as collaboratively within a team.
- Adaptability and willingness to learn recent processe

📌 Consultant - KRPH Call Center (Odisha)
🏢 CSC e-Governance Services India
📍 Odisha