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The Regional Event Manager, APAC owns the overall standardization, quality, operational governance, and continuous improvement of event and onsite delivery across all Stripe offices in the APAC region. Acting as the regional SPOC, subject matter expert, coach, and community lead, this role establishes regional parity with AMER and EMEA event operations.
The position ensures that all in-office events and team onsites—from routine gatherings to high-visibility, executive,
and cross-functional programs—are delivered consistently according to global policy, service principles, and performance SLAs.
Additionally, this role provides operational continuity and front-of-house/administrative support for the Bengaluru office team.
Key Responsibilities
1. Regional Event Quality Control & Governance
- Daily Ticket & Tracker Audits: Conduct daily (not weekly) system audits of incoming event tickets in Summit (Stripe’s event intake system) and ensure site trackers are up to date across all APAC locations.
- SLA Enforcement: Drive strict adherence to regional SLAs:
- Initial Acknowledgment: 1 business day for standard requests; immediate triage for same-week/same-day escalations.
- Substantive Follow-Up: 1 business day (8 weeks out).
- Escalation Path: Maintain a strict 48-hour SLA for unresolved risks or policy triggers.
- Playbook & SOP Ownership: Own and maintain regional event SOPs, training materials, and intake workflow
📌 Regional Event Manager, APAC (Bengaluru)
🏢 JLL
📍 Bengaluru