Job Description
Position Summary:
nThis role will establish a broader ServiceNow environment within the People + Culture function to deliver productive and consistent HR services.
nThe role focuses on transitioning People + Culture processes from email-based requests and shared mailboxes into a structured, user-friendly ticketing system. This will improve visibility, speed, consistency, and the overall employee experience.
nThe role will also provide technical support to the P&C; team and contribute to the ongoing enhancement and automation of HR processes. Ultimately, the intellectual property developed through the ServiceNow environment will support greater employee and leader self-service and automation of HR processes.
nKey Responsibilities:
nHR Service Delivery Enablement:
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- Support the delivery of HR services through the ServiceNow platform.n
- Help transition P&C; processes from shared mailboxes into ServiceNow.n
- Ensure employee requests are easy to submit, track, and resolve.n
- Improve visibility and consistency of HR service delivery.n





nSystem Configuration & Support:
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- Configure and maintain HR service request forms, workflows, and knowledge content.n
- Support day-to-day system use and troubleshoot issues.n
- Manage user access and permissions to ensure appropriate access.n
- Maintain data quality and system integrity.n

nContinuous Improvement:
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- Work with P&C; teams to simplify and standardise HR processes.n
- Identify opportunities to improve efficiency, reduce manual work, and enhance user experience.n
- Support automation of common HR requests.n
- Monitor service performance and recommend improvements.n

nPartnership with the Broader IDT Team:
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- Work closely with the broader Visy IDT ServiceNow team on system changes and enhancements.n
- Support upgrades, testing, and release activities.n
- Ensure alignment with system standards, governance, and security requirements.n

nReporting & Insights:
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📌 ServiceNow Developer (Hyderabad)
🏢 Visy India
📍 Hyderabad