Azure Cloud Engineer – L2

Client: HCLTech

Location: Chennai, Tamil Nadu, India

Level: L2 – Cloud Support / Operations

Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Azure Cloud Engineer – L2 to provide production support, troubleshooting, monitoring, and administration of Microsoft Azure cloud infrastructure. The candidate should have strong hands-on experience with Azure services and be comfortable handling incidents, service requests, troubleshooting, and root-cause analysis.

Key Responsibilities
- Provide L2 production support for Microsoft Azure cloud infrastructure.
- Monitor and troubleshoot Azure infrastructure and cloud services.
- Manage Azure Virtual Machines, VNets, NSGs, Storage Accounts, Load Balancers and Azure networking.
- Troubleshoot connectivity, performance, availability, and configuration issues.
- Handle incidents, service requests, changes, and escalations within defined SLAs.
- Perform Root Cause Analysis (RCA) for recurring and critical incidents.
- Monitor Azure resources using Azure Monitor,



Log Analytics and Application Insights.
- Work with L1 and L3 teams for incident escalation and resolution.
- Support Azure backup, disaster recovery, and availability requirements.
- Troubleshoot Azure AD / Microsoft Entra ID, access, authentication, and RBAC-related issues.
- Perform routine maintenance, patching, configuration changes, and operational activities.
- Maintain technical documentation, SOPs, and troubleshooting guides.
- Participate in on-call/shift support when required.

Required Skills
- Strong hands-on experience with Microsoft Azure Cloud.
- Experience in L2 Cloud Support / Azure Operations.
- Azure VMs, VNets, NSGs, Storage, Load Balancer.
- Azure networking and connectivity troubleshooting.
- Azure Monitor, Log Analytics and alert management.
- Microsoft Entra ID / Azure AD, RBAC and IAM.
- Incident, Problem and Change Management.
- Robust troubleshooting and RCA skills.
- Good understan

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