SS&C; is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C; is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.
Job Description
RPA Support Role Profile
Primary Focus
High-quality ServiceDesk-style support, structured ticket management, and operational stability of the RPA platform.
Secondary Focus
Infrastructure investigation, database awareness, and environment health.
Role Purpose
This role exists to strengthen the RPA Support team’s ability to deliver consistent, structured, and high-quality operational support across a high volume of incidents and service requests.
The role-holder will act as a key point of stability within the team, ensuring tickets are handled efficiently, prioritised correctly,
and resolved end-to-end with robust attention to detail. While the primary focus is ServiceDesk-style support and case management, the role will also contribute to diagnosing issues related to infrastructure, environment health, and data analysis.
The role-holder will not be responsible for core infrastructure ownership but will act as a technical bridge between RPA Support, Development, and wider IT teams when deeper investigation is required.
Key Responsibilities
ServiceDesk & Incident Management (Primary)
- 2-5 yrs of experience as an Application Support
- Manage and prioritise a high volume of ServiceDesk tickets daily in a structured and organised manner.
- Take full ownership of incidents from initial logging through to resolution and closure.
- Ensure accurate ticket categorisation, documentation, and updates in line with support processes.
- Diagnose and resolve issues efficiently, escalating only where necessar
📌 RPA Blueprism Support (Mumbai)
🏢 SS&C
📍 Mumbai