A Day in Your Life at MKS:
As the Equipment Service Manager at MKS Atotech India, you will lead and develop a team of Service Engineers responsible for delivering exceptional equipment service and technical support to customers across India. This role requires strong engineering expertise in highly automated electro-mechanical equipment, coupled with proven leadership capabilities and a customer-centric approach.
The primary objective of this position is to ensure the service organization delivers timely, efficient, and value-driven support to customers utilizing MKS Atotech equipment, thereby maximizing equipment performance, reliability, and customer satisfaction.
In this role, you will report directly to the Business Manager. Location : Bangalore
You Will Make an Impact By:
- Service Team Leadership & Development
- Lead, mentor, and develop a team of Service Engineers to build a high-performance service organization.
- Provide technical guidance and escalation support during critical equipment breakdowns and complex service situations.




- Identify competency gaps and implement training programs to strengthen technical and service capabilities within the team.
- Assess future resource requirements and develop organizational capabilities to support business growth and current equipment opportunities.
- Equipment Reliability & Performance
- Establish and drive preventive maintenance programs to improve machine reliability and availability.
- Lead troubleshooting, root cause analysis, and corrective actions to achieve targeted Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF).
- Plan and execute equipment retrofit, upgrade, and modernization projects to improve performance and extend equipment lifecycle.
- Service Operations & Cost Optimization
- Develop strategies to optimize service delivery costs while maintaining high standards of customer support.
- Manage spare parts planning, inventory optimization, and retrofit project execution to maximize business

📌 Equipment Service Manager (Electronic City)
🏢 MKS Instruments
📍 Electronic City