Job Title

Digital Product Lead - Vehicle Finance

Location

Chennai (Preferred), Gurgaon, Mumbai

Role Overview

We are seeking an experienced and highly driven Product Lead to own the end-to-end digital customer experience for Vehicle Finance products across Two-Wheeler (2W), Passenger Vehicle (PV) and other vehicle financing journeys.

The role will be responsible for defining the digital product vision, designing best-in-class customer journeys, driving Salesforce LOS transformation initiatives, implementing AI-led customer experiences, and leading cross-functional teams to deliver business outcomes. The incumbent will act as the single point of ownership for product roadmap execution, governance, compliance adherence, stakeholder management, and delivery excellence across the Vehicle Finance ecosystem.

This is a leadership role requiring robust product management capabilities, deep understanding of vehicle finance processes, experience in Salesforce implementations, and the ability to manage large-scale transformation programs involving business, technology, operations, credit,



risk, compliance, and external partners.

Key Responsibilities

Digital Product & Customer Experience
- Define and own the digital product roadmap, and customer experience for Vehicle Finance products
- Design and continuously enhance customer journeys across sourcing, onboarding, credit underwriting, approval, disbursement, servicing, collections, and renewals
- Drive customer-centric journey transformation using data-driven decision making and journey analytics
- Conduct regular competition benchmarking and market scans to identify emerging trends, innovations, and best practices
- Identify opportunities for simplification, digitization, automation, and straight-through processing
- Champion AI-led experiences, GenAI use cases, intelligent automation, predictive analytics, and conversational experiences across customer and operational journeys
- Define product success metrics and KPIs

📌 Digital Product Lead (Chennai)
🏢 IndusInd Bank
📍 Chennai