Job Position - National Logistics & Customer Service Manager Function - Supply Chain Report to - Head – Planning & Logistics Supervise - Primary Logistics Manager, Warehouse Operations Manager, Customer service manager Location - Head Office – Gurgaon Purpose To lead the end-to-end logistics and customer service operations, driving service excellence for Traditional Trade, Modern Trade, E commerce and Quick Commerce platforms. The role focuses on high-velocity fulfillment, cost-to-serve optimization, and inventory accuracy across a national multi-DC network Logistics Operations Lead End to End Logistics Operations including Freight-In, Freight-Out & Warehousing operations Logistics Cost as % of sales revenue Logistics Cost budget Planning & control Annual Logistics Budget & Deviation Report Network optimization and evolution Annual review of logistics network for optimization 3-Year & 5-year logistics network planning in line with business realties & growth Vendor Management Contract renewals / new vendor onboarding before contract expiry of current vendors Negotiate and manage contracts with national transporters and 3PL partners to ensure seamless operations including scalability during peak seasons Process standardization & compliance Regulatory compliance and QMS adherence at DCs Ensure up-to-date regulatory compliant infrastructure and proper inventory upkeep at DCs, implement QMS Inventory accuracy at depots Inventory accuracy, No SLOB creation due to dispatch non-compliance of FIFO Improve processes to ensure adherence to FIFO in line with shelf-life requirements of different channels/accounts, Strengthen put-away and pick operations at depot Data-Driven Decision Making Development of real-time KPI dashboard(s) Use SAP/ERP/WMS tools to monitor real-time dashboards for inventory aging, freight costs, and customer fill rates Order-to-Cash Error free order processing for alternate channels Streamline central order processing for high volumes of POs across alternate

📌 National Logistics (Haryana)
🏢 BRILLON CONSUMER PRODUCTS
📍 Haryana