Key Responsibilities Incident & Ticket Management Manage and resolve Cloudflare WAF-related incidents, service requests, and change requests through Service Now. Handle daily operational tickets within defined SLA targets. Perform root cause analysis (RCA) for security incidents and application access issues. Coordinate with Application, Infrastructure, Network, and Security teams for issue resolution. Participate in major incident calls and provide technical support during outages. Cloudflare WAF Operations Monitor Cloudflare security events, alerts, and dashboards. Investigate and troubleshoot blocked traffic, false positives, and application functionality issues. Fine-tune Cloudflare Managed Rules, Custom Rules, Rate Limiting Rules, and Bot Protection policies. Review WAF logs and security analytics to identify threats and recommend improvements. Support onboarding and offboarding of applications to Cloudflare. Change Management Implement approved changes through Service Now change management processes. Deploy and validate WAF policy updates, ACL changes,



SSL certificate modifications, and DNS updates. Perform pre-production and post-implementation validation. Support planned maintenance and production cutovers. Troubleshooting & Support Troubleshoot application connectivity, DNS resolution, SSL/TLS certificate, and Cloudflare Tunnel issues. Work with application teams to identify and resolve traffic routing and security policy issues. Analyze HTTP/S traffic, network traces, and Cloudflare logs for problem resolution. Security Administration Create and manage WAF rules, firewall policies, IP lists, rate limits, and bot mitigation controls. Support DDo S protection configurations and attack mitigation activities. Implement security baselines and approved exception requests. Ensure Cloudflare configurations comply with organizational security standards. Monitoring & Reporting Monitor service health and security posture of protected applications. Prepare weekly and

📌 Cloud Waf Support Engineer (Kolkata)
🏢 Saunders Scott
📍 Kolkata