This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic workplace, specifically that required to support multiple business. • In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure.



• You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. • Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers. • Ensure delivered solutions are realized in committed time frame and meet client expectation • Establish a quality management system: tracking of project milestones, quality and KPIs • Manage project risks, issues, and dependencies, implementing effective mitigation strategies. • Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool. • Proven experience as a Service Delivery Manager, specifically in managing infrastructure projects within or similar large-scale enterprise environments. • Train and mentor other team members • Participate in daily Operations meetings. • Experience of managing business change • Hands-on experience on tools such as SCRUM, service snow JI

📌 Japanese Language Expert (India)
🏢 Kyndryl
📍 India