Job Description
Patient Relationship Coordinator
nOrganisation: Crystal Eye Hospital
nReports to: Centre Manager / Business Head

Role Summary nWe are looking for a confident and empathetic coordinator to guide patients through counselling, treatment planning, financial discussions, booking, and follow-up.
nCandidates may come from sales, management, healthcare, hospitality, or customer-service backgrounds. Former optometrists, nurses, and other clinical professionals interested in moving into patient counselling and coordination are encouraged to apply.

Key Responsibilities n
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- Understand patients’ needs, concerns, lifestyle, and expectations.n
- Explain hospital services and doctor-advised options in simple language.n
- Coordinate consultations, investigations, procedures, and follow-ups.n
- Reinforce the doctor’s advice without independently making clinical recommendations.n
- Explain treatment estimates, packages, insurance, and payment options.n
- Address non-clinical concerns and escalate medical questions to the doctor.n




- Follow up with patients and support treatment or procedure bookings.n
- Maintain accurate counselling, follow-up, and conversion records.n
- Coordinate with doctors, optometrists, nurses, diagnostics, billing, and other teams.n
- Work towards patient-satisfaction, conversion, and revenue targets ethically.
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Candidate Profile n
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- Graduate or diploma holder in any relevant discipline.n
- Suitable backgrounds may include:n
- Sales and relationship managementn
- Optometryn
- Nursingn
- Healthcare coordinationn
- Hospital administrationn
- Management and marketingn
- Hospitality and customer servicen
- Healthcare experience is preferred but not mandatory.n
- Former optometrists or nurses seeking a non-clinical, patient-facing role may apply.n
- Solid communication, counselling, coordination, and follow-up skills.n
- Empathetic, persuasive, organised, and comfortable working with targets.n
- Willing to u

📌 Patient Relationship Coordinator (Mumbai)
🏢 Crystal Eye Hospital
📍 Mumbai