Job Description
About Costco Wholesale:
nCostco Wholesale is a multi-billion-dollar global retailer with warehouse club operations in eleven countries. They provide a wide selection of quality merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make shopping a pleasurable experience for their members.
nAbout Costco Wholesale India:
nAt Costco Wholesale India, we foster a collaborative space, working to support Costco Wholesale in developing innovative solutions that improve members experiences and make employees jobs easier. Our employees play a key role in driving and delivering innovation to establish IT as a core competitive advantage for Costco Wholesale.
nPosition Title : IT Ops Analyst - Incident Commander
nRole Summary:
nIT Ops Analysts - Technical incident Commanders are responsible for defining technology needs, prioritizing them in the global planning process, analyzing, submitting, and approving current initiatives. IT Ops Analysts lead efforts to define and manage technology solutions, project initiatives,



business architectures, technology objectives and strategies, and represent these to business areas and IT leadership as needed.
nThe IT Operations Analyst is a dedicated resource assigned to the coordination, escalation, communication, and resolution of high priority eCommerce incidents/problems, as well as trend identification, metric definition, and the related efforts to decrease service disruption. Additionally, IT Operations Analysts will define processes and metrics to refine current and define future state eBusiness operations support processes. The individuals in this role own the successful end-to-end tracking and resolution of incidents, which includes managing resolution action plans, measuring service targets, and escalating incidents as required when resolution targets are missed. This role will also run Problem Management and drive Root Cause Investigations for the eCommerce enviro

📌 IT Reliability (Hyderabad)
🏢 Costco
📍 Hyderabad