Job DescriptionWe are seeking dynamic and customer-oriented individuals in our Global Excellence Center Contact Center Agents. The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.
nKey Responsibilities:
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- Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.n
- Provide effective customer service through voice, email, or chat communication.n
- Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.n
- Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.n
- Maintain consistent communication with customers to ensure prompt and accurate resolution.n
- Collaborate with internal teams to address and resolve issues effectively.n
- Follow service level agreements (SLAs) to deliver timely and efficient customer support.n

nRequired Qualifications:
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- Any Graduate (Preferred), 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).n
- Robust verbal and written communication skills.n
- Ability to handle customer interactions with professionalism and empathy.n
- Knowledge of Salesforce or other ticketing tools is an added advantage.n
- Immediate joiners are preferred.n
- Flexibility to work in rotational shifts and rotational week-offs.n

nBenefits :
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- A one-way drop facility is provided to employees, for female employees whose shift ends after 8:00 PM, and for male employees after 11:00 PM.n
- Rotational Shift and weekly off (Hours of Operations IST Timings 07:00 am to 00:30 am)n
- Contact centre operates on Fixed Holidays, and employees can avail Comp Off as per policyn

📌 Contact Center Agent (Hyderabad)
🏢 Latinem Private
📍 Hyderabad