Hiring Contact center Supervisor to join our team at Neology PSquare TechSystems (part of Neology Inc www.Neology.Com).
Number of Open Positions – 1
Experience - 6 to 7 years
Shift timing based on projects – Night Shift
Industry - IT Product & Services and IT Consulting
Employment Type - Full-time
Work Location - Smart City, Kochi, Kerala
Role Description

This position is responsible for supervising staff, answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented
manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.

Technical Competencies
- Answers incoming calls and makes necessary follow-up outbound calls.
- Performs notice quality review activities when assigned.
- Performs accurate data entry of license plate numbers from images into the database.




- Possesses overall knowledge of company/client guidelines for resolution codes to be used on the images viewed.
- Reaches or exceeds daily quotas for the number of images processed and within acceptable error rates.
- Knowledgeable in processing toll transactions and video bills in the system, receiving, processing, and depositing payments;
updates accounts and video
bills as to their status;
and opens new accounts.
- Take credit card payments over the phone for accounts, video notices, and current accounts.
- Research and resolve customer issues.
- Processes and completes multiple types of forms.
- Writes, generates, and receives correspondence via fax, mail, and web contact.
- Negotiate payments and fee reductions up to their established limits.
- Performs data entry.
- Documents phone calls, cases, and actions in the database.
- Receives and processes account update requests from inbound phone calls and mail, as directed.
- Records individual completed daily work

📌 Senior Contact Center Representative (Alappuzha)
🏢 Neology Psquare Techsystems India
📍 Alappuzha