Job Description
Company Description
nAeredium is building secure financial infrastructure for enterprises and AI agents. Our platform, AER360, combines digital asset custody, wallets, transaction controls, policy-based approvals, and governance for AI-agent-controlled transactions.
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nWe are focused on helping organizations manage digital assets securely while delivering a reliable and user-friendly customer experience.
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nRole Description
nThe Customer Support Specialist is a full-time, in office position based in Gurugram, India. You will be the first person our customers contact when they need help or experience an issue with AER360.
nYou will assist with wallet access, transaction status, policies, approvals, and other product-related questions. You will investigate issues, resolve what you can, and escalate technical problems to the engineering or product team when required.
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nResponsibilities
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- Respond to customer questions and support requests in a timely and professional mannern
- Troubleshoot issues related to wallet access, transactions, policies,



and approvalsn
- Identify whether an issue is caused by user error, a policy restriction, or a system faultn
- Use logs and dashboards to check transaction and approval statusesn
- Own support tickets from the initial response through investigation and resolutionn
- Escalate complex technical issues to the appropriate internal teamn
- Keep customers informed until their issue is fully resolvedn
- Create and update support documentation as new issue patterns emergen
- Identify recurring problems and share feedback with the product teamn

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nQualifications
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- Strong written and spoken Englishn
- Good communication and customer-handling skillsn
- Basic understanding of blockchain, wallets, transactions, or digital asset paymentsn
- Strong troubleshooting and problem-solving abilitiesn
- Comfortable working with logs, dashboards, and support toolsn
- Ability to remain calm a

📌 Technical Support Specialist (Narela)
🏢 Aeredium
📍 Narela