The Education Counsellor is responsible for understanding the Atos training portfolio and guiding prospective candidates in making informed career and training decisions. The role involves supporting candidate registrations across Instructor-Led Training (ILT), Online Training (OLT), and other modes of training, while coordinating closely with marketing, following up on leads and fees, and contributing feedback that supports marketing activities.
Key Result Areas and Performance Measures
1. Financial
External Revenue. The role is expected to generate order entry and the resulting revenue through candidate registrations for ILT, OLT, and other modes of training.
Performance Measure: At least 40 registrations per semester.
2. Quality and Customer
Customer Satisfaction. The Education Counsellor is expected to support a positive candidate training experience with Atos, covering the journey from registration through certification. Candidate feedback will be used to assess satisfaction.
Performance Measure: A feedback score of at least 3 out of 5,
or at least 70% referenceable candidates.
3. Efficiency and Process
Process Compliance. The role requires adherence to the defined process and active contribution to constructive improvements.
Performance Measure: Zero non-compliance during reviews and at least 2 constructive improvements.
4. Efficiency and Process
Process Improvements. The Education Counsellor is expected to identify and implement improvements that increase operational efficiency and effectiveness.
Performance Measure: Proactively implement process improvements that improve efficiency and/or effectiveness by 500 basis points.
5. People
Training and Development. The role includes self-development through training, as well as coaching and mentoring recent joiners.
Performance Measure: Complete mandatory and identified training programs, and complete one SAP certification.