Job DescriptionJob Description
nWe are seeking a skilled Business Systems Administrator ,Chennai having 8+ yrs of experience.
nAbout Us
nCodeVyasa is a mid-sized product engineering company that works with top-tier product and solutions organizations such as McKinsey, Walmart, RazorPay, Swiggy, and others. We are a team of 550+ engineers, driving innovation across Product & Data Engineering, focusing on Agentic AI, RPA, Full Stack, and GenAI-based solutions.
nMust-Have Skills
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- 8+ years of experience in IT / Business Systemsn
- 5+ years of hands-on experience with Customer Support Platformsn
- Hands-on experience with at least one of:n
- Freshdeskn
- Zendeskn
- Salesforce Service Cloudn
- ServiceNown
- Strong understanding of Customer Support processes, including:n
- Ticketingn
- SLA managementn
- Ticket routingn
- Queuesn
- Omnichannel supportn
- Solid experience with REST APIs, Webhooks, Middleware and system integrationsn
- Experience with Workflow Automation and Low-code platformsn




- Ability to translate business requirements into scalable support-system solutionsn

nKey Responsibilities
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- Design, configure and enhance customer support platforms based on business requirements.n
- Manage and optimize ticketing, routing, queues, SLA and omnichannel workflows.n
- Develop and maintain integrations between customer support platforms and other enterprise applications using REST APIs, Webhooks and Middleware.n
- Automate repetitive support processes using workflow automation and low-code capabilities.n
- Gather requirements from business and customer support stakeholders and translate them into functional solutions.n
- Analyze existing workflows and identify opportunities for process improvement and automation.n
- Support platform configuration, testing, deployment and ongoing enhancements.n
- Troubleshoot integration and workflow-related issues and coordinate with technical teams where required.n
- Maintain system document

📌 Business Systems Administrator (Chennai)
🏢 MNC
📍 Chennai