Job Summary:

A Network Support Engineer is
responsible for providing day-to-day technical support, troubleshooting, and
resolution of network-related issues across a diverse customer base. The role
involves remote diagnosis, fault finding, and resolving incidents and service
requests while ensuring high standards of customer service and adherence to
agreed Service Level Agreements (SLAs).

The Network Support Engineer will
work closely with the Service Desk, Networks Team, and other technical teams to
diagnose and resolve complex network issues, implement changes, support service
recovery, and maintain reliable and secure customer environments.

The ideal candidate will have
strong networking fundamentals, excellent problem-solving abilities, positive
communication skills, and hands-on experience with network infrastructure,
firewalls, wireless networks, and routing and switching technologies.

Key Responsibilities:

·

Network Support & Troubleshooting
- Provide day-to-day 2nd Line Network Support to a
large and diverse customer base.
- Diagnose, troubleshoot, and resolve




network-related incidents and service requests remotely.
- Investigate connectivity, performance, and
infrastructure issues and provide timely resolutions.
- Manage and resolve technical faults while
minimizing impact on customers and business operations.
- Act as a point of escalation for complex
network-related issues.

Firewall & Network Security
- Configure and manage firewalls, including rule
updates, security policies, and VPN configurations.
- Work with multiple firewall vendors, including
FortiGate, Sophos, and Check Point.
- Troubleshoot firewall and VPN-related
connectivity and security issues.
- Support secure and reliable network services
across customer environments.

Switching & Wireless Networks
- Troubleshoot and resolve Layer 2 switching issues
across platforms such as Cisco, Extreme, and UniFi.
- Configure and troubleshoot VLANs and Spanning
Tree Protocol (STP) issues.
- Diagnose wi

📌 Network Engineer (Gurugram)
🏢 Rvs Iglobal
📍 Gurugram