Cigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific.
Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing international businesses. Product types include: Medical, Dental, Vision, Life, AD&D;, Disability, Travel, etc. sold to groups and individuals. We have approximately 1 million medical members around the world. CGHB Europe (EU) is a regional segment of CGHB; it has approximately 500K medical members.
YOUR RESPONSIBILITIES
As a supervisor you will support the team senior manager in managing a team of Quality Auditors in EGS. Key to the role will be developing and coaching the team to deliver a high quality audit service to Cigna. Your role includes:
- Accountable to review and assess inventory levels coordinating goals and planning and adjust where needed in view of achieving the targets.
- You are accountable to ensure that productivity,
quality (thru the Audit the Auditor program) and motivation of the individuals are managed properly to achieve quality targets/KPI’s.
- Being proactive in identifying improvement/enhancement opportunities and be an active owner of seeking and sharing ideas for innovation in business processes.
- Partner extensively with various departments within the EGS organization to include Operations, Clinical, Network etc. to ensure the achievement of quality metrics.
- Ensure robust employee engagement within the team, including day to day involvement, motivation, conflict management, training, well being and performance
- Having monthly 1-2-1s and quarterly check-in conversations with all team members
- Promote a culture of continuous improvement and be fully accountable for the implementation of new ways of working and the measurement of the results in alignment with the broader Communication St