About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic setting with strong customer and partner networks.
About the Role
We're looking for an experienced AI Operations Specialist to lead enterprise AI tool adoption, technical support, and platform optimization across Gruve You'll manage day-to-day operations for our AI platform ecosystem including Anthropic Claude, Microsoft Copilot, OpenAI, Figma, Cursor, and internal SharePoint AI applications combining technical troubleshooting with license management, incident response, and workflow optimization for users ranging from individual contributors to C-suite executives.
What You'll Do
Platform Operations & Technical Support
- Provide Tier-2/3 support for Claude (API, Claude.ai, Teams), Microsoft Copilot (Pro/Enterprise), OpenAI (ChatGPT/API), Figma AI, Cursor IDE, and internal SharePoint AI apps
- Troubleshoot API integrations, SSO/authentication issues, feature adoption blockers, and platform configuration problems
- Build and maintain runbooks, FAQs, diagnostic guides, and internal best-practice documentation
- Monitor platform health and performance; escalate and track critical issues
- Partner with vendors on bug reports, feature requests, and SLA resolution
License Management & Cost Optimization
- Own license allocation tracking across all AI platforms
- Produce monthly utilization reports, usage analytics, and cost breakdowns; surface optimization opportunities
- Maintain per-user usage data and communicate policy changes to stakeholders
- Support procurement: RFPs, contract prep, vendor comparisons, and ROI/business case
📌 AI Ops Engineer (India)
🏢 Gruve
📍 India