Job Summary

· A techno-functional leadership role responsible for translating Life Insurance Operations requirements into high-quality business requirements, functional specifications, process designs, and system enhancements. The role acts as the bridge between operations, product, technology, and testing teams to deliver change initiatives with strong governance, control, and business impact.

· The incumbent is expected to bring solid domain expertise in Life Insurance operations, hands-on experience in BRD/FRD/FSD preparation, UAT management, process re-engineering, and automation-led improvements, with good working knowledge of core platforms such as Ingenium.

Key Responsibilities

· Lead requirement discovery workshops with business, operations, technology, and downstream stakeholders to understand business objectives, pain-points, and target-state expectations.

· Evaluate current-state processes and systems, identify opportunities for simplification, control strengthening, STP improvement, digitization, and customer/distributor experience enhancement.





· Preparation/Reviewing the BRD and FSD for functionalities to be built and baseline BRD/FRD/FSD/use cases/process maps/user stories with complete traceability, business rules, exception scenarios, and acceptance criteria

· Reduction in requirement gaps, faster BRD turnaround, better UAT quality, lower production defects, or process TAT improvement

· Leverage enterprise AI copilots and analytics tools for requirement summarization, impact analysis, process mining, test cases creation and stakeholder communication under proper governance.

· Mention projects involving product launches, system changes, regulatory implementations, process digitization, or AI-assisted productivity improvements in Life Insurance.

· Support solution design reviews to ensure alignment with business intent, control requirements, customer impact, and operational feasibility.

· Own UAT planning, scenario identification, test case

📌 Manager- Policy Owner Service (Panipat)
🏢 Axis Max Life Insurance
📍 Panipat