Position:
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
- Location: Bangalore, Hybrid
- Duration: 12 Months
- Job Title: Customer Success Engineer (Contractor)
Our Mission
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We envision a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We secure our 70,000 customers through industry-leading threat research and intelligence, a complete portfolio of best-in-class product innovation, plus expert services to help organizations at every step of their transformation journey. We are the world’s security leader, a company built on challenging and disrupting the way things are done, innovating ahead of threats,
and redefining what it means to be “secure.” We’re looking for innovators and risk takers who are as committed to shaping the future of cybersecurity as we are. Are you up for it?
Job Description
Duties
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
- Assist customers in implementing custom integrations and workflows to ensure Palo Alto Networks solutions are fully integrated into their security operations center
- Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management/ Governance/ Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account team to build a