Job Description
Dear Candidate,
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nThank you for applying for the position of Team Lead – International BPO Technical Support at Movate Technologies.
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nWe are pleased to inform you that your application has been reviewed and shortlisted for the next stage of our selection process. You are invited to attend a face-to-face interview as per the details below:
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nInterview Date: Wednesday – Saturday (9th – 12th September)
nInterview Time: Between 11:00 AM and 6:00 PM
nVenue: Movate Technologies (Movate Talent Hub) Ground Floor, AMBIT IT Park Ambattur Industrial Estate Chennai, Tamil Nadu, India
nContact Person: Ranjith ([email protected] & (phone hidden))
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nJob Summary
nThe Team Leader (TL) – Technical Support will be responsible for leading, mentoring, and driving the operational performance of a team of Technical Support Engineers on the Netgear account. The role demands solid technical oversight, people management skills, and a focus on driving core customer service metrics including First Contact Resolution (FCR), Customer Satisfaction (CSAT),



and Upsell/Sales target achievements for premium support contracts.
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nKey Responsibilities
nPeople & Team Leadership
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- Lead, coach, and motivate a team of Night Shift Technical Support Engineers to achieve daily and monthly performance metrics.n
- Conduct regular 1-on-1 coaching sessions, call audits, and side-by-side monitoring to improve technical troubleshooting skills, soft skills, and upsell conversion rates.n
- Manage shift operations, track attendance, manage shrinkage, and ensure smooth real-time queue and roster management.n
- Foster an inclusive, positive, and high-performance team environment aligned with organizational DEI goals.n

nOperational & Quality Oversight
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- Monitor team performance against key KPIs, including First Contact Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Scores.n
- Serve as the first level of e

📌 Team Lead (Tamil Nadu)
🏢 Movate
📍 Tamil Nadu