Job Description — Destination Expert (Holiday Sales- Europe/ South East Asia/ Japan)
Company: Travelexie — A Brand Owned By CYC Group
Location: Kolkata (On-site)
Employment Type: Full-Time
Department: Retail Holiday Sales (B2C)
About Travelexie
Travelexie is a fast-growing premium travel brand under CYC Group, specializing in customized international and domestic holidays, luxury experiences, corporate travel, and MICE. We combine deep destination expertise with high-touch service to deliver unforgettable travel experiences
Role Overview
We are looking for passionate and target-driven Destination Experts who can convert travel inquiries into high-value bookings through consultative selling.
This is a revenue-generating sales role focused on designing customized itineraries, advising clients, and closing holiday packages.
Key Responsibilities
Sales & Revenue Generation (Core)
- Handle inbound travel inquiries from website, ads, referrals, and walk-ins
- Consult clients to understand preferences, budget, and travel goals
- Recommend suitable destinations, routes, and experiences
- Design customized itineraries and quotations
- Convert leads into confirmed bookings
- Achieve monthly revenue and conversion targets
- Upsell premium hotels, experiences, and add-ons
- Maintain robust follow-up discipline until closure
Destination Expertise
- Develop deep knowledge of assigned destinations
- Advise clients on best seasons, visa requirements, and logistics
- Suggest unique experiences and value-added options
- Stay updated on travel trends, supplier offerings, and regulations
Customer Relationship Management
- Build trust and long-term relationships with clients
- Handle queries professionally via call, email, and WhatsApp
- Coordinate with operations team for seamless execution
- Encourage repeat bookings and referrals
Documentation & CRM
- Maintain accurate records of leads and interactions in CRM
- Ensure proper documentation for bookings
- Track pipeline and foreca