Designation: General Manager – Zonal Head

Locations: Mumbai and Gurgaon

Function: Zonal Business & Operations

Reporting to: Director / CEO

Team: Sales/NBD, KAM, Customer Delivery/Service and regional support resources

Role Purpose

The Zonal Head will have end-to-end ownership of DCGpac's business for the entire Zone, with responsibility for profitable revenue growth, new business development, retention and expansion of existing customers, customer satisfaction, service delivery, vendor ecosystem development and overall regional performance.

The incumbent will operate as the business owner for the Zone, bringing Sales, KAM, Customer Delivery, Procurement/Vendor ecosystem and Collections together to deliver sustainable and profitable growth.

Key Responsibilities

1. Revenue & Profitable Growth

Own the regional revenue, PO booking, billing and gross-margin targets. Build a robust NBD pipeline while driving cross-sell/up-sell across DCGpac's Packaging, Warehouse Supplies, CAPEX/Assets, Business Essentials and other solutions.



Maintain strong weekly/monthly forecasting and business visibility.

2. Customer Retention & Account Growth

Own retention of regional and national accounts operating within the region. Develop account growth plans, increase wallet share, expand customers into new products/categories/locations and ensure that DCGpac is not excessively dependent on a few large customers.

3. Customer Satisfaction & Relationship Management

Build CXO/senior-level relationships with key customers. Conduct periodic business reviews, proactively identify customer concerns and ensure timely resolution of escalations. The Regional Head should ultimately be accountable for the customer experience in the region.

4. Service & Delivery Excellence

Govern regional Customer Delivery/Service teams to ensure adherence to EDD/CDD, OTIF, quality, POD, complaint resolution and billing closure. Drive RCA/CAPA for recurring failures and coordinate with central functions wher

📌 General Manager Of Sales (Rohtak)
🏢 DCGPAC.COM
📍 Rohtak