JOB SUMMARY:

The incumbent will be responsible for interpreting briefs and developing reports that align with specified requirements. This includes comparing and reconciling data, analyzing trends, and ensuring accuracy to enable informed decision-making across internal and external forums w.R.T grievances. The role involves insighting across life insurance cycle from Onboarding, Issuance, Freelook and grievance and showcasing with performance updates and identifying areas of lag.

Key responsibilities include end-to-end management of freelook/grievance insighting and business insighting. A strong understanding of grievance management and data analysis is essential. Prior experience in corporate strategy roles will be an added advantage.

Key Actionable
- Assess the overall function performance (against historical, target, as well as competition numbers) and identify problem areas
- Deep-dive identified areas to get actionable insights;
Prepare action plans (to resolve identified issues)



and program manage these initiatives as part of the regular operations and transformation governance forums.
- Execute and deliver on projects with predetermined measures of success
- Work with cross functional team to identify and analyze key levers impacting the process / work area
- Bring an outside in perspective to the business problem. Use networks within and outside of the industry to learn best practices and evaluate how they can be used and applied to Max Life’s business problems.

Measures of Success

· Quality of Deliverables

· Process Improvement and Strategic impact

· Innovation and adoption

· Timeliness of Monthly forecasts, projections and strategic presentations

Key Goal (Business)

Provide analytical and strategic support to the team by tracking and reviewing key KPI’s (complaints, freelook cancellations etc.) across channels. Perform diagnostics on identified problem areas and working with relevant teams to problem-solve.

Key competencies/skills require

📌 Senior Manager-Operations (Faridabad)
🏢 Axis Max Life Insurance
📍 Faridabad