Job Description

nKey Responsibilities
nIncident & Ticket Management
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- Manage and resolve Cloudflare WAF-related incidents, service requests, and change requests through ServiceNow.n
- Handle daily operational tickets within defined SLA targets.n
- Perform root cause analysis (RCA) for security incidents and application access issues.n
- Coordinate with Application, Infrastructure, Network, and Security teams for issue resolution.n
- Participate in major incident calls and provide technical support during outages.n

nCloudflare WAF Operations
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- Monitor Cloudflare security events, alerts, and dashboards.n
- Investigate and troubleshoot blocked traffic, false positives, and application functionality issues.n
- Fine-tune Cloudflare Managed Rules, Custom Rules, Rate Limiting Rules, and Bot Protection policies.n
- Review WAF logs and security analytics to identify threats and recommend improvements.n
- Support onboarding and offboarding of applications to Cloudflare.n

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nChange Management
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- Implement approved changes through ServiceNow change management processes.n
- Deploy and validate WAF policy updates, ACL changes, SSL certificate modifications, and DNS updates.n
- Perform pre-production and post-implementation validation.n
- Support planned maintenance and production cutovers.n

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nTroubleshooting & Support
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- Troubleshoot application connectivity, DNS resolution, SSL/TLS certificate, and Cloudflare Tunnel issues.n
- Work with application teams to identify and resolve traffic routing and security policy issues.n
- Analyze HTTP/S traffic, network traces, and Cloudflare logs for problem resolution.n

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nSecurity Administration
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- Create and manage WAF rules, firewall policies, IP lists, rate limits, and bot mitigation controls.n
- Support DDoS protection configurations and attack mitigation activities.n
- Implement security baselines and approved exception requests.n
- Ensure Cloudflare configurati

📌 Cloud WAF Support Engineer (Visakhapatnam)
🏢 Saunders Scott
📍 Visakhapatnam