About Credgenics: Credgenics is a leading SaaS-based collections and debt resolution platform, empowering financial institutions, banks, NBFCs, and fintechs to optimize recoveries through automation, AI, and data-driven insights. We help businesses enhance efficiency, ensure compliance, and maximize collections.
About the Role
Role Overview: We are looking for a Product Enablement Specialist to ensure a seamless transition for clients onto the Credgenics platform. The ideal candidate will be responsible for conducting product demos, training clients post-onboarding, and collaborating with sales, customer success, and product teams to enhance user adoption.
Responsibilities
Client Training & Onboarding:
- Conduct detailed product demos and training sessions for clients after onboarding.
- Customize training sessions based on client requirements and industry best practices.
- Develop training materials, user guides, and FAQs for a smooth onboarding experience.
Collaboration & Coordination:
- Work closely with Sales, Customer Success,
and Product teams to understand client requirements and tailor training accordingly.
- Act as a bridge between clients and internal teams to ensure smooth implementation.
- Gather feedback from clients and provide insights to the product team for feature enhancements.
Process Optimization & Support:
- Continuously refine training programs to improve client understanding and adoption.
- Monitor client engagement and provide additional support where needed.
- Ensure all onboarding sessions align with Credgenics’ best practices and compliance requirements.
Qualifications
- 3-6 years of experience in client training, onboarding, or implementation in a SaaS / Fintech / BFSI workplace.
Required Skills
- Strong communication and presentation skills to effectively conduct product demonstrations.
- Ability to simplify complex concepts for diverse client teams.
- Experience working with cross-functional teams (Sales, CS
📌 Product Trainer (Industrial Area)
🏢 Credgenics
📍 Industrial Area
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