Job Description
- n
- Candidates should be from BPO/BPM Backgroundn
- Chat background experience is required n
- Telecom background experience is Preferredn
- Total Experience - 10+yrsn
- Relevant Experience - 1+ yrs (Manager on paper)n
- Education - Any Graduate or 4 years Diploman
- Shifts - US (24x7)n
- 5 days workingn
- Handling AM's & TL'sn
- Location: Airoli, Navi Mumbai n
- College degree in Business Management/Administration or equivalent combination of education and directly related experiencen
- 4 or more years of directly related experience, including 2 or more years of supervisory experience.n
- Robust leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills.
Strong interpersonal skills and experience demonstrating successful customer relationship management.n
- International Chat Experience; having Outbound experience will have an added advantagen
- Shall operate in US shift timings, and would be required to stretch as and when requiredn
- manager level into Telecom Domain for International contact center, USn
- Appropriate communication and escalation of client issues to multiple levels of site and Operations managementn
- Client strategies to meet client/corporate goals and objectiven