Job DescriptionHiring Contact center Supervisor to join our team at Neology PSquare TechSystems (part of Neology Inc www.neology.com). Number of Open Positions – 1 Experience - 6 to 7 years Shift timing based on projects – Night Shift Industry - IT Product & Services and IT Consulting Employment Type - Full-time Work Location - Smart City, Kochi, Kerala Role Description This position is responsible for supervising staff, answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs. Technical Competencies • Answers incoming calls and makes necessary follow-up outbound calls. • Performs notice quality review activities when assigned. • Performs accurate data entry of license plate numbers from images into the database.



• Possesses overall knowledge of company/client guidelines for resolution codes to be used on the images viewed. • Reaches or exceeds daily quotas for the number of images processed and within acceptable error rates. • Knowledgeable in processing toll transactions and video bills in the system, receiving, processing, and depositing payments; updates accounts and video bills as to their status; and opens recent accounts. • Take credit card payments over the phone for accounts, video notices, and new accounts. • Research and resolve customer issues. • Processes and completes multiple types of forms. • Writes, generates, and receives correspondence via fax, mail, and web contact. • Negotiate payments and fee reductions up to their established limits. • Performs data entry. • Documents phone calls, cases, and actions in the database. • Receives and processes account update requests from inbound phone calls and mail, as directed. • Records individual complet

📌 Senior Contact Center Representative (Ernakulam)
🏢 Neology Psquare Techsystems India
📍 Ernakulam