Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.

Position: L3 - Support Consultant + Op Manager

Location: Noida

Job Type: Full Time

Work Type: Onsite

Job Description:
- Handle end-to-end IAM-managed support (as per SLA), e.G., Incident Management, problem management, change management, and knowledge management.
- Responsible for managing the team comprising L1, L2, and other L3 team members.
- Coordinate and collaborate with customer Teams.
- Drive complex SailPoint issues and resolve them to closure.
- Drive RCA and handle the complete problem management process.
- Act as the primary point of contact for all onsite IAM-related issues, queries and deployments.
- Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.
- Do custom development, and product performance optimisation e.G. Application onboarding,



workflow changes and SSO integration.
- Responsible for Change management, raising CRs in Service Now/JIRA etc.
- Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions.
- Should be able to extend configuration for Role-Based Access Control (RBAC) and Segregation of Duties (SoDs).
- Initiate, configure, execute, and support SailPoint Access reviews and should be able to drive the access review campaign.
- Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers.
- Execute minor and major system upgrades and patches related to the product.
- Own the workplace and handle regular maintenance activities (DR drills, log rotation, health checks).
- Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debug

📌 Support Consultant + Op Manager (Faridabad)
🏢 Tekwissen India
📍 Faridabad