About the Role We are seeking an experienced, proactive, and dynamic Customer Service Lead – Key Accounts to join our team in Delhi. In this pivotal role, you will act as the single point of contact and in office "Face of the Company" for high-profile global accounts. You will drive high-touch customer relationship management and seamlessly coordinate both air import and air export movements with internal operational teams and the customs clearance department. The ideal candidate thrives in a fast-paced environment, possesses excellent soft skills and executive-level communication, and operates with a proactive, "Zero-Inertia" mindset. Objective To provide high-touch, proactive relationship management for global customers, ensuring "Zero-Inertia" operations, seamless cross-departmental coordination for air import/export processes, and executive-level written and verbal communication. Core Responsibilities Strategic Account Ownership: Serve as the primary on-site relationship lead in Delhi for key global accounts. Manage daily high-profile client interactions, build long-term trust,



and handle high-level operational escalations seamlessly. Proactive Communication & Relationship Management: Ensure 100% operational transparency by delivering proactive status updates and milestone alerts before the client asks. Maintain precise, high-touch verbal and written communication in English across international stakeholders and senior client leadership. Air Import & Export Coordination: Oversee end-to-end air import and air export movements for key global accounts from pick-up to final delivery. Act as the primary bridge between the client and the internal Customs Clearance team, ensuring accurate documentation flow, tracking clearance milestones, and ensuring strict compliance with trade regulations. Documentation & Permit Tracking: Take complete ownership of client-specific paperwork, import/export permits, licenses, and regulatory compliance documents required for custom

📌 Customer Service Lead (Delhi)
🏢 Ferrari Group
📍 Delhi