Hiring Contact center Supervisor to join our team at Neology PSquare TechSystems (part of Neology Inc www.neology.com).
Number of Open Positions – 1
Experience - 6 to 7 years
Shift timing based on projects – Night Shift
Industry - IT Product & Services and IT Consulting
Employment Type - Full-time
Work Location - Smart City, Kochi, Kerala
Role Description

This position is responsible for supervising staff, answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented
manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.
Technical Competencies
• Answers incoming calls and makes necessary follow-up outbound calls.
• Performs notice quality review activities when assigned.
• Performs accurate data entry of license plate numbers from images into the database.




• Possesses overall knowledge of company/client guidelines for resolution codes to be used on the images viewed.
• Reaches or exceeds daily quotas for the number of images processed and within acceptable error rates.
• Knowledgeable in processing toll transactions and video bills in the system, receiving, processing, and depositing payments; updates accounts and video
bills as to their status; and opens new accounts.
• Take credit card payments over the phone for accounts, video notices, and recent accounts.
• Research and resolve customer issues.
• Processes and completes multiple types of forms.
• Writes, generates, and receives correspondence via fax, mail, and web contact.
• Negotiate payments and fee reductions up to their established limits.
• Performs data entry.
• Documents phone calls, cases, and actions in the database.
• Receives and processes account update requests from inbound phone calls and mail, as directed.
• Records individual completed daily work

📌 Senior Contact Center Representative (Palakkad)
🏢 Neology Psquare Techsystems India
📍 Palakkad