Job Description
About Us:
nTraya is an Indian direct-to-consumer hair care brand platform providing a holistic treatment for consumers dealing with hair loss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient’s hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a solid adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track. Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.
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nOur Vision:
nTraya was created with a global vision to create awareness around hair loss,



de-stigmatise it while empathising with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.
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nRoles & Responsibilities :
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- Own the Quality Management System (QMS) across all customer support channelsn
- Own quality reporting, dashboards, and leadership reviews with clear insights and recommendationsn
- Design and continuously improve QA scorecards, evaluation parameters, and audit methodologyn
- Drive audit coverage strategy, sampling methodology, and audit effectivenessn
- Lead calibration programs to ensure scoring consistency across QA, Operations, and Training teamsn
- Identify quality gaps through audits and convert findings into actionable improvement plansn
- Establish governance for critical errors, compliance adherence, and quality standardsn
- Build robust feedback and coaching m

📌 Senior Manager (Mumbai)
🏢 Traya
📍 Mumbai