- Ensuring Service Delivery to all Clients for entire life cycle of the account including regulatory, legal, and statutory and compliance process.
- Setting up the Team & Building Capability
- Ensuring timely and accurate releases of salaries including reimbursements and FnF.
- Responsible for all Escalations across the east region and ensuring complete resolution and extended support to Client.
- Defining the Standard Operating Processes across Payroll, Letter Generation, Salary Release, & handling all local level operational requirement like ESIC, Id Cards & any other assistance to be provided to Client
- Responsible for Migration of Client processes for existing and current client acquisitions and preparing SOPs for the same.
- Collection of payment for all invoices for all pending dues.
- Defining SLAs and ensuring implementation of the same across Internal teams and client sites