1. Engage new clients through calls and emails, providing tailored publishing solutions and accurate information to effectively onboard them.
2. Cultivate and maintain strong relationships with both current and potential clients to ensure ongoing satisfaction and loyalty.
3. Understand client requirements and offer personalized publishing packages that align with their goals.
4. Partner with sales and leadership teams to expand and strengthen the client base.
5. Keep a well-organized and up-to-date database (CRM/Excel) of prospects and clients.
6. Track potential clients and ensure timely follow-ups to drive sales progression.
7. Follow and continuously improve standard operating procedures (SOPs) to ensure consistent and effective client management.
8. Collaborate with project managers to ensure the timely delivery and satisfaction of clients on expedited projects.