- Handle inbound calls from customers to resolve their queries and concerns related to debt recovery.
- Process customer requests, provide information on payment options, and update records accordingly.
- Identify potential issues and escalate complex cases to senior team members or supervisors when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-2 years of experience in BPO voice processes (domestic).
- Proficiency in Telugu language is required for this role.
- Strong understanding of outbound process and debt recovery procedures.
- Ability to work in a rapid-paced environment with multiple priorities.
📌 Telecalling Executive (Chennai)
🏢 Innoitus
📍 Chennai
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